Privacy Policy
Effective Date: July 11, 2025

This Privacy Policy describes how SIA RixHost ("RIXHOST," "we," "us," or "our") collects, uses, and protects your personal data when you use our website (https://rixhost.eu) and our hosting services ("Services").
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

1. Who We Are
Company Name: SIA RixHost
Registration Number: 40003885290
VAT: LV40003885290
Registered Address: Krāslavas iela 14 - 2, Rīga, LV-1003, Latvia
Contact Email: support@rixhost.eu

2. Information We Collect
We may collect the following types of personal data:
Account Information: Name, email address, billing address, phone number
Payment Data: Processed securely via third-party gateways (we do not store credit card data)
Service Data: IP addresses, server usage logs, configuration data
Communications: Emails, support tickets, chat interactions

3. How We Use Your Data
We use your data for:
Account setup and management
Service delivery and technical support
Billing and invoicing
Security monitoring and fraud prevention
Legal and regulatory compliance

4. Legal Basis for Processing
We process your personal data based on:
Contractual necessity (e.g., account setup)
Legal obligations (e.g., invoicing, tax compliance)
Legitimate interests (e.g., network security)
Your consent (e.g., marketing emails)

5. Data Retention
We retain your personal data only as long as necessary to provide services and fulfill legal obligations.

6. Data Sharing
We do not sell your data. We may share your data only with:
Trusted service providers (e.g., payment processors, data centers)
Legal authorities when required by law
Accountants and tax advisors
All third parties are GDPR-compliant.

7. International Data Transfers
Your data may be transferred and stored in data centers located in Latvia, the Netherlands, and Sweden, all within the EU.

8. Your Rights Under GDPR
You have the right to:
Access your personal data
Correct inaccurate data
Request deletion ("right to be forgotten")
Object to or restrict processing
Data portability
File a complaint with a data protection authority
To exercise these rights, contact us at support@rixhost.eu

9. Cookies
Our website uses cookies to improve functionality and analytics. You can control cookies via your browser settings. For details, see our Cookie Policy.

10. Security
We use strong encryption, firewalling, access control, and DDoS protection to protect your data.

11. Changes to This Policy
We may update this Privacy Policy. The latest version will always be posted on our website.

If you have any questions about this Privacy Policy or how we handle your data, please contact: support@rixhost.eu